Refund & Returns Policy

We want you to be confident shopping with PawPawKin. You may request a return within 14 days of delivery.

Return eligibility

To be eligible for a return, the item should be unused and in the same condition in which it was received, with proof of purchase. Please contact us before sending anything back so we can provide the correct return instructions.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. To help us resolve the issue quickly, we recommend reporting the problem within 7 days of delivery and providing your order number, clear photos or video of the item, packaging, shipping label, and the issue where reasonably possible.

After reviewing the information, we may offer a replacement, full or partial refund, or another appropriate solution.

Reporting an issue within 7 days helps us process claims with our suppliers and shipping partners more efficiently. This does not limit any rights you may have under applicable consumer law.

Return instructions

Please contact us before returning any item. Do not send products back to the address shown on the original shipping label or parcel unless PawPawKin has specifically instructed you to do so.

Because our products may be fulfilled from different international suppliers or warehouses, the correct return address may be different from the original shipping address. Returns sent without prior approval may not be accepted or may experience significant delays.

Change-of-mind returns

You may request a return for a change of mind within 14 days of delivery. The item should be unused and in the same condition in which it was received, with proof of purchase.

For approved change-of-mind returns, the customer is responsible for return shipping costs unless applicable law requires otherwise. Original shipping charges are generally non-refundable, except where required by law or where PawPawKin made an error.

Refunds and replacements

Depending on the circumstances, we may resolve an approved claim by issuing a replacement, full refund, partial refund, or another appropriate remedy.

Where a physical return is required, we will provide return instructions before the item is sent back. Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Your legal rights

Nothing in this policy limits any mandatory rights you may have under applicable consumer law. Where local law provides a cancellation, withdrawal, repair, replacement, refund, or other statutory right, that right applies.

Contact

For return or refund questions, email pawpawkin520@gmail.com.